Below you’ll find a dozen of my most impactful projects I’ve worked on over the years

The first 6 projects are UX Research focused:

• Two Evaluative UX Research projects

• One Generative UX Research project

• Project about utilizing GenAI with UX Research

• Project about operationalizing various UX Research methodologies

• Project about creating a Heuristics Evaluation template

The next 6 projects are VoC Program focused:

• Project about launching a Customer Effort Score program

• Project about redesigning an NPS program

• Project about launching a target customer outreach program for tNPS detractors

• Project about creating a text analytics taxonomy

• Project about creating a customer centered design sprint using VoC insights

• Project about creating a Synthesized VoC Dashboard in Qualtrics

The last project touches on UX Research and VoC, through a “Metrics Toolkit” initiative I developed